- Zoom Office, the brand new AI-powered collaboration platform, helps reimagine teamwork, facilitate connections, and enhance productiveness — all inside the Zoom expertise customers belief and love
- Zoom pronounces 40 new improvements, together with new Zoom AI Companion options for Zoom Cellphone, Group Chat, Occasions, and Contact Middle, and its enlargement to incorporate Ask AI Companion, which works throughout the platform to assist staff profit from their time
- New Zoom Contact Middle improvements embrace further digital channels, enhanced AI options, insights, and extra integrations to assist companies strengthen buyer relationships and empower brokers
ORLANDO, Fla., March 25, 2024 (GLOBE NEWSWIRE) — As we speak Zoom Video Communications, Inc. (NASDAQ: ZM) introduced Zoom Office, its AI-powered, open collaboration platform, and launched new AI Companion expansions to assist reimagine teamwork. Zoom’s newest merchandise and options, together with new AI Companion options for Zoom Cellphone and prolonged capabilities with Ask AI Companion, a refreshed look inside the Zoom app, and extra, will present its clients with the all-in-one AI-powered platform they should energy fashionable work. Zoom additionally introduced buyer expertise enhancements to Zoom Contact Middle, so companies can strengthen buyer relationships and leverage real-time AI-powered insights to enhance reside agent engagements.
“We’ve got seen the optimistic impression that Zoom AI Companion has had on our enterprise and our clients, remodeling how we work by releasing up treasured time for collaborative teamwork,” mentioned Smita Hashim, chief product officer at Zoom. “Zoom Office with AI Companion will assist clear up actual buyer issues by bringing the core collaboration options right into a single AI-powered platform to assist enhance productiveness, effectivity, and the general workday, all inside the Zoom expertise customers belief and love.”
Drive Affect with AI Companion
Zoom continues to raise AI inside its platform, serving to customers harness their productiveness immediately inside their current workflows, enhancing staff’ abilities, and empowering groups to focus their time the place it issues. Zoom’s newest AI Companion improvements will embrace Ask AI Companion, an enhancement of the digital assistant that may assist customers put together for his or her workday throughout Zoom Office, plus AI Companion for Zoom Cellphone and extra capabilities for Group Chat and Whiteboard. All AI Companion options will proceed to be included at no further price with the paid providers in eligible Zoom consumer accounts.
Ask AI Companion will present a brand new technique to work together with AI Companion throughout the Zoom platform. Customers can improve their productiveness and be higher ready for his or her workday with Ask AI Companion, which can collect, synthesize, and share info from Zoom Conferences, Mail, Group Chat, Notes, Docs, and extra. Ask AI Companion can even assist put together customers for and recap conferences, present related motion gadgets, draft agendas, and summarize chat and e mail threads, in addition to paperwork. In a later launch after the preliminary launch, Ask AI Companion will be capable of pull related content material from choose third-party purposes (if the client chooses to allow them) to be much more useful.
Zoom Cellphone is now boosted with AI Companion capabilities to assist make calls and follow-up extra productive. With AI Companion in Zoom Cellphone, customers can request a post-call abstract and subsequent steps, to allow them to give attention to the dialog as an alternative of taking notes. In the event that they miss an essential name, voicemail prioritization helps elevate pressing messages, transferring them to the highest of the queue, and voicemail process extraction delivers duties from voicemails to assist customers perceive the subsequent steps with out listening to each voicemail. Group SMS thread abstract additionally gives a concise overview of Group SMS threads in PowerPack, so customers can rapidly catch up after stepping away.
Different AI Companion improvements throughout the platform will embrace new Group Chat and Whiteboard capabilities. In Group Chat, AI Companion now helps customers save time with sensible scheduling that routinely detects the intent for a gathering in chat and suggests a gathering time, and sooner or later will present sentence completion and can develop to help 38 languages (in preview) for the chat compose and thread abstract options. Zoom Whiteboard customers at the moment are capable of generate and refine whiteboard flowcharts and thoughts maps utilizing a easy immediate to kick-start ideation and creativity. For extra details about AI Companion improvements, go to the Zoom blog.
Reimagine Teamwork with Zoom Office
Zoom Workplace, the corporate’s AI-powered collaboration platform, will ship new improvements to assist companies reimagine teamwork, facilitate connections, enhance productiveness, and optimize versatile work experiences. Zoom Office will elevate the Zoom expertise with Zoom AI Companion so that each one staff inside an organization may be extra productive, collaborate higher, and improve their abilities.
Zoom Office will proceed to be an open platform that permits buyer alternative. Zoom’s APIs, SDKs, and over 2,500 integrations within the Zoom App Market make it straightforward for purchasers to combine Zoom into current tech or combine customers’ favourite apps into Zoom.
With the introduction of Zoom Office, Zoom is unveiling a refreshed consumer expertise with extra selections, together with the flexibility to select from 4 coloration themes inside the Zoom app, so customers could make the app their very own. Hosts can even have the chance so as to add personalized digital assembly backgrounds to tailor the texture or focus of the assembly.
“With Zoom, there aren’t any challenges with implementing advanced instruments, so we are able to give attention to partaking our staff and collaborating on the work that issues,” mentioned Diofanto Rosales, vp of digital office and IT infrastructure at Flex. “Zoom Office will carry all our important work instruments collectively in a single app, making it simpler than ever to get work executed.”
For Zoom Conferences, customers will see a brand new Conferences tab inside the Zoom app that may permit customers to collaborate earlier than, throughout, and after conferences. It’ll help conventional calendar views and can function the central place for agendas, recordings, and different shared property akin to paperwork, plus AI Companion sensible recordings and assembly summaries. Final yr Zoom launched steady assembly chat, which helps customers proceed chat conversations so collaboration can proceed outdoors of conferences asynchronously and all through the lifetime of a mission. With the brand new Conferences tab, customers will be capable of entry steady assembly chats from the Assembly card earlier than and after the assembly.
Throughout conferences, the brand new multi-speaker view will routinely adapt the video structure to focus on energetic audio system to assist attendees observe the dialogue extra simply. AI-powered portrait lighting will assist illuminate customers’ faces in poor lighting, and generative AI digital backgrounds will permit customers to create customized backgrounds.
Further new options for Conferences will embrace a customizable toolbar that may permit customers to pin their most-used options, multi-share, which can permit a number of members to share their screens and paperwork, whiteboards, and notes concurrently, and doc collaboration that may present the flexibility to pick paperwork, streamline doc entry permissions, and co-edit proper from conferences with paperwork from third-party apps.
In Zoom Group Chat, asynchronous communication shall be boosted by Group Chat tabs that may assist customers keep organized by conserving channel-related property like hyperlinks, whiteboards, and assets in a single view, shared areas that present a shared grouping of channels to assist customers higher arrange conversations and enhance discoverability of related mission or team-based subjects, and workflow automation, a strong, no-code workflow engine, shall be simply configurable to automate enterprise duties in Group Chat.
For hybrid and onsite organizations, navigating the workplace shall be simpler than ever with the introduction of a Workspaces tab, offering entry to Workspace Reservation with wayfinding and Customer Administration immediately from the Zoom Office app. To assist make conferences extra inclusive, Zoom Rooms will embrace the choice to allow new sensible title tags, which can be capable of routinely apply title tags to folks in a Zoom Room throughout a gathering.
When one display screen isn’t sufficient, customers will be capable of develop Zoom Rooms with a companion gadget for a further display screen to collaborate with audio and video. For Workvivo clients, a brand new integration with Zoom Rooms will present the flexibility to immediately broadcast essential updates, information, and occasions to staff utilizing Workvivo TV with licensed gadgets for Zoom Rooms.
“Companies are on the lookout for AI-powered options that may assist them transfer the dial by boosting worker productiveness and staff collaboration,” mentioned Zeus Kerravala, Principal Analyst at ZK Analysis. “Zoom’s latest improvements, together with its launch of Zoom Office and Ask AI Companion, exhibit its dedication to deploying AI that’s intuitive and efficient throughout one platform to enhance productiveness and collaboration.”
At launch, Zoom One bundles shall be rebranded as Zoom Office bundles, giving new and current clients easy pricing for Zoom’s completely different choices. For extra details about Zoom Office, go to the Zoom blog.
Strengthen Buyer Relationships with Zoom Enterprise Companies
Zoom’s enterprise providers embrace AI-powered options for advertising and marketing, buyer care, and gross sales. Tightly built-in with Zoom Office, Zoom Enterprise Companies empower customer-facing staff to offer distinctive experiences all through the client lifecycle.
Zoom Contact Middle already contains AI Companion for Contact Middle at no further price. Additional real-time capabilities obtainable with AI Knowledgeable Help embrace intelligently retrieving and suggesting the perfect responses from a curated set of information bases, buyer relationship administration (CRM) programs, and different programs of report. Now supervisors are getting much more AI Companion for Contact Middle capabilities. Supervisors now have visibility into their brokers’ reside engagements with real-time buyer sentiment, reside transcriptions, and dialog summaries from a single dashboard to assist them higher handle brokers and simply establish when they should present help.
In Zoom Contact Middle, companies can now develop their digital communication channels to incorporate WhatsApp and inbound e mail, giving clients extra flexibility and selection, and making it simpler for brokers to have interaction and reply to clients.
Brokers will profit from customized app integration with Zoom’s open and versatile framework that permits groups to construct apps from proprietary or third-party information sources that floor related buyer info immediately inside the agent desktop, which reduces toggling between apps and permits for personalization and quicker resolutions. Brokers can even profit from deep integration with Zoom Office, which can permit them to seamlessly direct switch clients with AI-generated engagement summaries to back-office consultants utilizing Zoom Cellphone Energy Pack, enabling seamless escalations and serving to cut back dealing with time.
Zoom Contact Middle and Zoom Cellphone can even provide an integration with PCI Pal to allow safe seize of fee information, together with PCI attestation of compliance (AOC). Additionally, Zoom Contact Middle clients now have the flexibility to retailer sure information domestically in Zoom’s EU information heart, designed to fulfill the information storage wants of EU-based clients.
Income organizations who use Zoom Income Accelerator can now improve their buyer conversations with deal memos, which can present a quick abstract of a dialog and an evaluation of its impression on the potential of successful a deal. Coming quickly, a built-in automated scorecard will assist enhance gross sales outcomes by creating scorecards that charge buyer interactions and supply actionable suggestions.
For advertising and marketing professionals, Zoom Occasions enhancements amplify their hybrid occasions to assist make them extra partaking. With new AI Companion image generation, hosts can now create customized pictures primarily based on a easy textual content immediate for occasion registration pages, digital backgrounds, and advertising and marketing emails. To assist bridge the hole between hybrid occasions and in-person occasions, the Swoogo integration for Zoom Events permits occasion professionals to achieve broader audiences. For extra details about Zoom’s enterprise providers improvements, go to the Zoom blog.
Newly introduced merchandise and options are anticipated to roll out over April and Might. Some options and merchandise might not be obtainable for all areas and trade verticals at launch.
About Zoom
Zoom’s mission is to offer one platform that delivers limitless human connection. Zoom Office — the corporate’s AI-powered, open collaboration platform constructed for contemporary work — will streamline communications, enhance worker engagement, optimize in-person time, enhance productiveness, and provide buyer alternative with third-party apps and integrations. Zoom Office, powered by Zoom AI Companion, will embrace collaboration options like conferences, staff chat, cellphone, scheduler, whiteboard, areas, Workvivo, and extra. Along with Zoom Office, Zoom’s Enterprise Companies for gross sales, advertising and marketing, and buyer care groups, together with Zoom Contact Middle, strengthen buyer relationships all through the client lifecycle. Based in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get extra information at zoom.com.
Zoom Public Relations
Lacretia Nichols
press@zoom.us
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